Many people do not know how to reset GOtv after payment.
Fortunately, you have us, and we will tell you how to reset your decoder after
you have made a GOtv payment.
So check it out! Usually,
you do not have to manually reset GOtv after payment.
You just need to pay GOtv
subscription with the decoder turned on, and everything should work fine.
However, you might encounter errors E16 and E30 that will require you to restart
your decoder.
How
to reset GOtv after payment
GOtv has a lot of great channels, and their packages are
affordable. But if you are struggling with watching the channels, there are 4
quick and easy ways on how to solve the issue. Let’s talk about each of them in
detail.
How to reset GOtv via text message
If you want to use your phone to reset your GOtv
decoder,
here is what you can do:
- Send
a text that says ‘Reset + your IUC number’ to 4688 (the default
GOtv reset code). IUC stands for Identification User Code. It is the
unique serial number of your decoder that can be found on a red sticker on
the bottom panel of the decoder.
Phone activation process
- Alternatively, you can use USSD codes *423# or *288*1# on any cell phone network to get to Customer Care and speak with someone about your issue.
How to reset GOtv online using GOtv self-service
Apart from using your phone, you can also reset your
GOtv decoder online. Follow these steps to do it:
§ Visit
the GOtv website on your laptop or phone.
- Log
into your Eazy GOtv account using your IU account number and surname.
- Go
to the GOtv self-service.
- Click
on the “Clear Error Code” dialogue box.
- Enter
your IUC number and then select GOtvE16.
- Enter
the error code displayed on your screen and click on “Clear Error”.
- Then
click on “Reset device now” option.
- This should reset your GOtv decoder.
Reset GOtv channels via Menu
To recover your missing channels, you can try these
steps:
- Press
"Menu" on your remote.
- Select
"Advanced Options".
- Then
select "Installation".
- Select
"Tuning".
- Then
select "Automatic Scan" and press the “OK” button.
- Press
the exit button on the remote once scanning is completed.
This should restore your subscribed channels. Remember:
do not interrupt the scanning while it is still in progress.
If none of the aforementioned methods worked, do not
panic. You can always contact GOtv support, so that they can perform the GOtv
reset remotely.
In order to get in touch with someone from GOtv support,
go to the company’s Twitter (@GOtvNg),
write an e-mail to [email protected] or call +234 803 904 4688.
You will need to provide your account number/IUC to the
support staff to have your GOtv decoder reset.
Here are some other important guides that may come in
handy.
How
to make a GOtv online payment
You can recharge
GOtv online using Quickteller, eTranzact, PAGA e-Pay, GlobalPAY,
Eazy Money, and Pay U. Here is how to recharge GOtv online using the methods
above:
Using Quick teller
- Switch
your decoder on if your account has already been disconnected.
- Log
on to the Quick teller GOtv page and select the GOtv bouquet of
your choice (GOtv or GOtvplus).
- Enter
your e-mail address, IUC number, and enter your mobile phone number.
- Click Next.
- Enter
the GOtv subscriber's name and confirm that your IUC number was filled
correctly.
- Click Pay and
click on your debit card type i.e. Interswitch, Verve or MasterCard.
- Enter
your card details i.e. Card Number and Expiry Date as inscribed on your
debit card, and then enter your 4 digit PIN.
- Click Pay. Once
the transaction has been completed and your GOtv account is credited, your
viewing will be restored.
Using
eTranzact
The
eTranzact BankIT solution allows you to pay for your subscription directly from
your bank account, online and on mobile.
To
pay on mobile:
- Simply dial *389*9*smartcardnumber# then follow the prompts.
To pay online, on the GOTV website
- Select
Country, enter the specific Smart card number and click on Verify button.
- Click View
balance and pay to proceed to the payment summary page showing
the date and amount due for payment.
- Click Pay to
proceed to the payment subscription page showing the account holder’s
details.
- Select eTranzact
Payment Option and select BankIT.
- Input
the bank account number and select the preferred bank.
- Generate
a 6-digit pass code and submit the details
- Dial
*389*00# with the phone number registered with the nominated Bank to
receive an OTP.
- Input
the OTP in the space provided and clicks on Pay.
- You
will then receive a payment response stating the details of the
transaction.
Using PAGA e-Pay
- To
make an online payment for your GOtv subscription using via Paga e-Pay,
visit the GOtv website and then log into your account.
- You
will be presented with a list of online payment methods that are available
in your country.
- Select
PAGA e-Pay and follow the instructions.
Using GlobalPAY
- Visit
the GOtv website and then log into your account.
- Go
to the Pay page and select GlobalPAY and then fill in
your payment details as required and then click on Complete
Payment GlobalPAY.com.
- You
will be redirected to the GlobalPAY website where you will be prompted to
select your card type and then enter your card Number and then click on Pay.
Using the GOtv website
Eazy Money
- Visit
and then log into your account.
- Simply,
enter your mobile number and Eazy money PIN. If you do not have a Eazy
money wallet, you can register at a Zenith Bank branch.
Using Stanbic mobile
- Dial *909# on your mobile phone and send Select '4' and press Register. Provide the information and then send.
To pay for your GOtv subscription directly, dial
*909*60# Online:
- Visit
the Mobile Money WAP site on the Stanbic website
- Select Mobile
Money, input your number.
- Click
on Register and provide customer details as required
- It
will then direct you to the GOtv page on Stanbic Mobile.
Using FCMB Bank
- Cash
is received by FCMB tellers at all FCMB Branches. Customer is required to
fill a form by the teller by inputting your name, phone number and IUC
number.
Using Zenith Bank
- The
application can be downloaded from the mobile app store.
- After
logging in, select Bill payment. Select Eazy money or Bank depending
on where you want to pay. The Biller Number is the smartcard number.
- Enter
the amount you intend to pay. Input the 4 digit secret PIN.
- You
will receive an SMS for successful or unsuccessful payment.
Bank is
for Zenith Account holders who have linked their account to the mobile wallet
known as the Banked Customers while Eazy money selection is
for non-Zenith Account Holders called Unbanked Customers).The Biller Code
is DStv.
Using PAGA Mobile
This Mobile payment is powered by an independent
financial institution called PAGATECH.
The customer can make the payments through a registered
mobile wallet using a mobile phone, laptop or desktop device.
Paga
collects your PIN via IVR or USSD.
To
pay via PAGA Online: Simply log in to the PAGA website, fill out the info transparent, then click "go".
How
to activate GOtv
If you are new to GOtv, you need to activate your
account to start watching. Self activate your decoder by sending the word:
accept*IUC number*Surname*mobile number*City*Package type# to the following
short code: 4688.
How
to install your decoder
- Connect
your decoder to the TV using the Audio and Video (AV) cables provided.
- Connect
the GOtenna to the RF IN plug on the decoder. If you have an HDMI cable,
connect it instead.
- Connect
the power supply unit to the decoder before inserting the other end into
the plug point. Then switch on at the wall (GOtv recommends the use of a
power surge protector).
- Switch
the TV on and press the AV button on the TV remote control to go to the
appropriate AV channel. After 20 seconds the GOtv logo will appear,
followed by the set-up screen a few seconds later.
NB: If the GOtv decoder
does not complete scanning, it will automatically take you to the signal
detection screen. At this point you may need to point the GOtenna in the
direction of the GOtv transmitter - and move the GOtenna until the signal is
strongest. This is the point where you should permanently fix your GOtenna.
Once
you see the GOchannel your decoder is ready for activation.
What does an E16 message mean?
E16 means that your decoder has been disconnected.
E30
means your decoder has been switched off or there was no signal available for a
long time. If your subscription has been paid in full, please ensure your
decoder is switched on and SMS reset to 4688 to clear the
error message displayed on your decoder.
How much is a GOtv decoder?
N 5900, this price includes the GOtenna + GOtv Decoder +
1 month GOtv Plus subscription. GOtv strongly recommends the use of an external
UHF GOtenna, available at MultiChoice Agents and Retailers.
Will I have to get another decoder for digital migration?
No, GOtv is already on the latest DVB-T2 technology,
means there is no need to replace or upgrade your decoder – going with GOtv
means you will be on the latest technology.
And that is how you reset GOtv decoder after payment
plus other guides on how to use GOtv. We hope that this has been helpful for
you, and that your decoder is now in working order. Have a nice day!
GOtv Nigeria is the cable TV of choice
for many residents of the country, mainly because of the selection of packages
that suit any demands and any wallets. If you are searching for high quality
television confirmed by thousands of users across the nation, then, you should
consider their options.
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